Clear Visual Hierarchy & Readability
- Applied larger, legible typography (≥16pt) for key text. Used strong color contrast for accessibility compliance. Maintained consistent spacing and uncluttered layouts.
Wallet app UI redesignDesigning a multi-generational digital wallet experience that balances Gen Z expectations with accessibility and usability for older users
Timeline: June-August 2025
Location: Smart Solution technology, Nepal
Role: UI/UX designer, researcher
During my internship, the company initially tasked me with making the wallet app more appealing to Gen Z users. After the first redesign, leadership recognized the need for a broader UX/UI research effort to ensure the app could serve a multi-generational audience. Based on this research, I redesigned five core pages of the app, aligning the needs of Gen Z with those of older adults, without compromising usability or core wallet functionality.
Challenges
1.
Gen Z and older users have very different preferences for UI/UX, especially in a app like this.
2.
A wallet app must support both groups - Gen Z and older adults
3.
Limited access to live participants meant I couldn’t run interviews or usability testing.
4.
The wallet app must include all features while staying clean and uncluttered to appeal to both generations
💭How can we design a wallet app that feels modern and trend-aware for Gen Z, while remaining accessible, trustworthy, and usable for older generations?
Research Process
1. Generation Profiles - Understanding Gen Z vs. older adults
2. UI/UX Patterns: Gen Z
3. UI/UX Patterns: Older Adults
4. Combined Patterns
5. Redesign
Generation Profile
| Gen Z & Millennials | Gen X & Boomers | |
|---|---|---|
| Mindset | Tech-native, mobile-first, value speed, authenticity, and social connection | Practical users, mixed tech comfort, value trust and clarity |
| Needs | Bold visuals, fast navigation, customization, micro-interactions | Readable text, high contrast, simple flows, clear navigation |
| Pain points | Slow apps, cluttered UI, fake branding | Small text, clutter, confusing icons, too many steps |
| Design implications | Fun, trendy, fast, and adaptable | Clear, accessible, and confidence-building |
Key Redesign Features
Modern, Trend-Aware UI for Gen Z
- Introduced bold accent colors and clean visuals. Supported personalization with dark/light themes.
Accessibility Enhancements
- Added a bottom navigation bar with both icons + text labels. Added undo options for error recovery.
Attention Cues
- Added a bottom navigation, used red for undo/destructive actions and green for key confirmations/notifications to guide attention.on bar with both icons + text labels. Added undo options for error recovery.
The redesign introduces modern aesthetics while incorporating accessibility-driven choices, making the wallet app more usable for both younger and older generations, even if not every feature is fully optimized for all age groups.